Customer Service Coordinator - 7 months

In this role, you are going to support the Operations Manager to ensure orders are managed in a timely and full manner.

How you will create a beautiful impact:

• Quantitative check of the orders and consulting these orders with customers or sales.
• Check the availability & delivery information for customers’ incoming emergency calls.
• Setting up a priority plan for the monthly deliveries in accordance with distributor markets/General Manager.
• Delivery of customer orders, invoicing, verify correctness of export & shipping documents.
• Complaint management related to shipments.
• Regular contact with customers by e-mail for daily questions in connection with orders, availability of goods, product information.
• Maintain price files in coordination with GM/Business Manager.
• Maintain customer files in SAP.
• Take care about urgent orders related to launches together with Sales.
• Send out registration samples according to instruction of registration department.

What you need to have to be our next audacious and creative talent:

• University degree in business administration or similar.
• 2 to 5 years working within the export industry in a similar position.

• Good knowledge in MS Office, ideally SAP know- how.
• Being able to coordinate and prioritise work independently.
• Good team player that shows initiative and engagement.
• Fast learner who is able to work under pressure.
• Fluent in English, German is an advantage.

Start date:

July 2024

Duration:

7 Months

Why your journey with us will be unique:

• We care of our employees well-being: we contribute to the cost of your health insurance
• On top of your 25 working days holidays, overtime is compensated with 8.5 additional days off
• Every Tuesday our HQ factory shop is open exclusively for you to access our amazing products with a discounted price and with the advice of a Beauty Advisor
• We recognize the importance of flexible work: you can work from home on a weekly basis
• Fantastic office location in the centre of Zurich

The world of La Prairie is just a few steps away:

• Application with CV + Cover Letter (recommended!)

• 1st online interview with HR and/or Hiring manager

• Additional interviews onsite with the Hiring Manager and other from the business.

To all recruitment agencies:

La Prairie does not accept agency resumes. Please do not forward resumes to our jobs portal, We are not responsible for any fees related to unsolicited resumes.

At La Prairie we work on creating a diverse & inclusive culture by having a balanced population and an open, safe, trusting and accepting culture. We believe that diversity in our talents is the strength of our house and we are supporting professional equality for everyone. We welcome applicants with and from diverse background.