Global Payments Service Delivery Manager

Switzerland - Zürich Operations Personal & Corporate Banking

Job Reference #

295230BR

City

Opfikon

Job Type

Full Time

Your role

Would you like to help us enhance our client experience, now and for the future? Are you client orientated with high risk awareness? Would you like to actively drive transformation and contribute to change initiatives impacting UBS’s payment eco system?

In P&C Operations we are the experts in how the firm operates. Our vision is to always enhance the client experience now and for the future. To succeed our people must:

• drive the organization forward by working with purpose and passion.
• put clients first. Build a high level of trust and partnership with our clients.
• know what our clients want and need.

We’re looking for a Service Manager to:

• one entry point for UBS Branches and support for payments related topics within EMEA region
• functional responsibility for various business processes in national and international payment transactions
• Management Support in Reporting, Analysis and CTB projects, incl. CS Integration
• ongoing analysis and further development of processes and applications / tools
• active participation in various working groups and projects as well as support and training for operational units
• initialization and testing of system improvements in terms of quality, efficiency and risk

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

Your team

You will be working in the Global Payment Service Management Team in Opfikon. We are part of Global Payments, Cash and Liquidity Management & Banknotes and together we are responsible for the effective and efficient operation of the payment process and related systems (incl. customer service) as one of the core value chains in our company.
We are functionally embedded in the P&C organization which implies alignment based on the scope of any initiative or change. Aligned with the overall strategy of the bank, our area has embarked in multi-year key initiatives geared towards F2B automation and digitalization.

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise

• a university degree and / or several years of experience in a similar position, ideally in payments and / or operations
• profound knowledge of payment processes and transactions would be an advantage
• very good written and spoken German and English skills
• exceptional time management skills and ability to prioritize workload
• very good analytical and conceptual skills
• quick comprehension, solution-oriented and able to work on several topics at the same time
• project Management experience is a plus
• strong interpersonal skills with the ability to build relationships across all departments and levels internally and externally

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that its our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Contact Details

UBS Business Solutions SA
UBS Recruiting

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.