Team Leader Logistics Outbound

Job ID: 241128

Date posted: 26/06/2024

Who you are Are you passionate about delivering exceptional customer service and driving operational excellence? We are looking for a dynamic and enthusiastic Service Execution Team Leader (Team Leader Outbound) to join our (Logistics) team. In this role, you will lead by example, ensuring our customers receive outstanding service while optimizing our processes to enhance efficiency and satisfaction.

• Relevant experience and proven performance in customer service or logistics role, and ideally in a retail Environnement.
• Proven experience in a leadership role with outstanding ability to lead a team..
• Strong customer mindset with a passion for delivering exceptional service.
• Passion for logistics and working in a fast-paced and constantly changing omnichannel environment.
• Proactive problem-solving skills and the ability to handle challenging situations.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Available to work also during weekends, early mornings, and late evenings.
• Ability to communicate in a clear and targeted way in Local language and in English with different people in various situations.

Your responsibilities

• Empower/Motivate and guide the Service Execution team to achieve outstanding results.
• Lead and inspire the Service Execution team to achieve outstanding results and customer satisfaction.
• Oversee daily operations to ensure smooth and efficient service execution.
• Develop and implement strategies to enhance customer satisfaction.
• Monitor and analyse KPIs to identify areas for improvement and acting promptly.
• Promote a culture of customer focus and continuous improvement within the team.
• Collaborate with customer service departments and our service partner to optimize processes and resolve customer issues promptly.
• Empower team members through training, mentoring, and support to help them achieve their full potential.

Do you think this would work for you? We mentioned earlier that we want our employees to be happy and healthy. It also means saying thank you! Our way of saying thank you:

• 28 vacation days (based on a 100% workload)
• 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
• Very attractive social benefits
• 15% staff discount on your purchase - in every Swiss IKEA store
• You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket
• Free parking facilities
• Unlimited access to the LinkedIn learning platform
• Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
• Bonus payments for all employees

There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad. Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post. Thats it from us. That was a lot of information. Wed love to find out more about you. Just click on "Apply now" and off you go. We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. So please apply as soon as possible.