Receptionist

Reception Services

• Receive visitors by welcoming and announcing them appropriately
• Receive and relay incoming phone calls & manage ones for absent persons
• Providing beverages to clients
• Prepares meeting rooms and lounges before and after visitors
• Closely interact with Front and business functions, anticipate and respond to their needs
• Organize and prepare reception services during Executive Committees
• Prepare and organize business meals (including table service)
• Provide support with service during events within the bank

Logistics

• Stewardship
• Furniture management

General Services

• Offering a professional and endearing service at all times
• Comply with departmental and company policies, procedures and service standard
• Manage supplier contacts
• Operate reservations upon request (travel, restaurant, hotel, etc.)
• Perform other clerical duties such as filing, photocopying and faxing
• Stock control food and beverage, stationery

Professional experience & Education

• Hospitality management or commercial education
• Minimum 5 years of experience in a similar position or in luxury hotel industry in a receptionist position with ideally office management expertise
• Previous experience in Private Banking

Professional & Personal competencies:

• Excellent presentation
• Good communication skills
• Good organization, multi-tasking and time-management
• Self-confidence and gentle assertiveness
• Strong service orientation with smiling and very pleasant attitude
• Flexible and resourceful approach
• Punctuality and attention to details
• Team player, entrepreneurial approach and integrity
• Hands-on, results focused, with the energy and commitment to drive delivery

Language requirements:

• Bilingual (French and English) both written and spoken, good knowledge in another language is a plus

IT Skills:

• Proficiency in Microsoft Office